product-support-for-Modius-data-center-infrastructure-management-solutions

Product Support

Product Support Overview

Modius is committed to supporting customers through every stage of the buying process, from technical assistance on pre-sales questions to defining customized reporting options once a solution is installed. We select only the highest quality partners and support them fully through the sales and implementation process to ensure customer satisfaction with Modius products. Our solutions are implemented by a multi-disciplined team of highly trained personnel that includes technical support experts, customer support associates and seasoned sales representatives--all of whom are dedicated to ensuring that every installation occurs seamlessly.

Pre-sales Support:

  • Technical support on pre-sales questions
  • Proposal support
  • Site walks/site evaluation and design implementation planning
  • Electrical/environmental design layout recommendations
  • Schematic drawings of location(s) involved

Post-sales Support:

  • Design and Implementation services provided by Modius or Modius Authorized Partners
  • End-to-end project management services
  • Project design and planning services
  • Configuration services
  • Maintenance services

Post-installation Services:

  • Subject matter expert consulting
  • Custom reporting design and/or production
  • Periodic "Best Practices" services available

Support Contact

The Modius Product Support staff is available to provide assistance with product performance, functionality, service - or warranty-related concerns.  The Product Support staff provides a wide variety of services to maintain a high level of satisfaction for our resellers, distributors, and end-user customers after installation and configuration.  The Product Support Center takes pride in being a proactive cross functional support team within Modius that is actively involved in all facets of continuous improvement initiatives. This proactive approach is maintained throughout the entire support process to ensure that all Modius products delivered meet the expectations of our customers and are of the highest quality.  The Product Support Center prides themselves on being responsive to all requests for support and will typically follow up on all support requests that same day or within one business day.

When submitting a request for support, it is important to include detailed information on the problem. This reduces the amount of follow up emails with questions for additional information, thus reduces the time it takes to resolve the ticket.
 

For Modius technical services: Monday through Friday, 8:00am - 5:00pm Pacific Time
Phone Support: +1.888.323.9844
Email Support: support@modius.com