Product Support
Product Support Overview
Modius is committed to supporting customers through every stage of the buying process, from technical assistance on pre-sales questions to defining customized reporting options once a solution is installed. We select only the highest quality partners and support them fully through the sales and implementation process to ensure customer satisfaction with Modius products. Our solutions are implemented by a multi-disciplined team of highly trained personnel that includes technical support experts, customer support associates and seasoned sales representatives--all of whom are dedicated to ensuring that every installation occurs seamlessly.
Pre-sales Support:
- Technical support on pre-sales questions
- Proposal support
- Site walks/site evaluation and design implementation planning
- Electrical/environmental design layout recommendations
- Schematic drawings of location(s) involved
Post-sales Support:
- Design and Implementation services provided by Modius or Modius Authorized Partners
- End-to-end project management services
- Project design and planning services
- Configuration services
- Maintenance services
Post-installation Services:
- Subject matter expert consulting
- Custom reporting design and/or production
- Periodic "Best Practices" services available
Support Contact
For Modius technical services: Monday through Friday, 8:00am - 5:00pm Pacific Time
Phone Support: +1.888.323.9844
Email Support: support@modius.com